Join the Intrax Team

Reports to: Director of Partner Services

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary:

• This is a non-exempt full-time (Hourly) Operations Assistant position. You will review and update support documents in Salesforce and communicate with program clients. This position will assist the Operations Manager, and requires attention to detail, heavy database work, and excellent customer service skills.
• The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires customer service support with heavy phone and computer usage.

Duties and Responsibilities:

Support the Operations team in daily duties which include:

• Receiving and handling a high volume of incoming calls and emails from program participants and clients.
• Problem solving urgent and/or escalated issues.
• Maintain accurate documentation and client tracking in Salesforce.
• Review program applications and required documents for accuracy.
• Communicate and provide support and training to international offices around the world.
• Review and troubleshoot any technical issues and send to IT for additional follow-up if needed.
• Assist with financial invoicing with clients and international offices.
• Attend weekly virtual meetings with department teams.  
• Other duties as assigned by the Operations Manager.

Required Experience:

• Handling high volume of emails and phone calls.
• Previous experience in a customer service environment.
• Previous experience in a cultural exchange program preferred, but not required. Multilingual skills are a plus.
• Bachelor’s degree or equivalent experience.
• Proficiency in Excel (i.e., Pivot Tables) and Word (i.e., Mail Merge), Power Point, Outlook.
• Proficiency/Experience in data entry.
• Excellent writing skills as depicted in your cover letter.
• Previous experience working remotely, from home-based office.

Knowledge, Skills, and Attributes:

• Ability to work in a team environment.
• Strong attention to detail.
• Previous call center or phone customer service experience.
• Strong web-based technology and problem-solving skills.
• Ability to meet strict deadlines daily and communicate effectively.
• Familiarity with a CRM systems (i.e. HubSpot or Salesforce) a plus

Candidates living in the San Francisco Bay Area will work a hybrid schedule with 2 days worked weekly at our San Francisco HQ office. (Hybrid schedule maybe subject to change).

Hours: Average of 40 hours per week. The majority of shifts take place between 8:30am – 5:00pm Monday- Friday.

Preferred Start Date:   April 1 – April 15

Pay: $18.00-$24.00 per hour, commensurate with experience

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance

No phone calls, please. Thank you.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

Reports: Regional Accounts Director

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Supervisor Responsibility

• The RAM has direct supervisory responsibility of all host companies in the portfolio of their direct territory.

Position Summary

The Regional Account Manager will directly manage an established portfolio of Intrax premium Host Companies for the placement of seasonal international student workers and develop new Host Companies for territory expansion based on seasonal goals established by the Director of Account Development. The position will require diligent teamwork with the partner services (Account Manager) team for the fulfillment of jobs in inventory. All jobs must be compliant with the Department of State regulations. RAMS will also support all participants in their respective territories to ensure program expansion. The Regional Account Manager will work from their home office supported by Intrax headquarters, San Francisco

Duties and Responsibilities

• Fully knowledgeable of the SWT regulations and any addendums present by the Department of State
• Represent the organization in the field to ensure adherence with all regulations
• Collaborate with full cooperation with all members of the work groups comprised of Regional Account Managers, Partner Account Managers and the Global Development Manager for the fulfillment of jobs while understanding the perspective of the international partners as needed
• Will proactively communicate the needs of host companies to HQ and escalate all service quality issues as necessary while also communicating regulatory, partner and other compliance matters to the Host Companies as needed
• Ensure premium placements meet Intrax quality and standards as regulated by the Department of State and accepted by an internal gatekeeping process for compliance
• Obtain Host Company Agreements from all host companies in the portfolio.
• Generate Job Description Documents (JDD) with full compliance
• JDDs and their related volume will be entered into the system carefully to ensure all job opportunities match the actual needs of the host companies. The RAM must diligently register the correct volume of jobs to avoid future cancellations
• Maintain updated information as required in SFDC and meet weekly tracking reports posting actual jobs in system per season as well as new business development prospects.
• Visit premium host companies as needed.
• Manage host company validation process
• Provide premium Host Company program training, site/housing assistance and evaluation where needed, assists in the development of cultural activities for internationals via host company events or community involvement
• Manage the account renewal recruitment process and maintain transparency and timeliness with all administrative and reporting requirements
• Provide high quality customer support service to premium program host companies, participants and overseas partners
• Responsible for the timely management of regional premium placement issues
• Provide regional emergency support for all Intrax program participants as needed
• Provide support on host company hiring events and tours as needed
• Excellent understanding of the participant recruitment process and requirements
• Must be highly available and responsive to host companies, participants, partners and HQ
• Developing recruitment plans for host companies, including in-person hiring tours, Zoom interviews, and interviews by proxy on behalf of host companies.
• Receive and handle a high volume of incoming calls and emails from participants and host companies.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Handle urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet host companies via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Maintain accurate documentation of participant and host company contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Write incident reports to the US Department of State on participant issues in the field.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States.
• Lead weekly regional team meetings and attend all-team meetings and attend special trainings.
• Assist with training new department staff when appropriate.
• Involvement/management of Community Support Groups (CSGs) in your region
• Conduct strategic site visits and/or assign appropriate staff
• Additional tasks may be assigned as needed

Additional Responsibilities

• Be on call after-hours and on weekends/holidays for emergency support issues for assigned region. There are always additional back-up staff on call as well.
• Review participant profiles and conduct occasional virtual interviews with participants on behalf of employers.
• Short notice travel required to develop, maintain, and support regional premium accounts and escalated support issues
• International travel to support host company hiring tours as needed
• Backup other team members as  necessary including other regions during absences
• Plan and implement Cultural Activities for participants in assigned region
• Take an active role in Community Support Groups, including Forums, Orientations, Committee Meetings, and Cultural activities
• Other duties as assigned by Director.

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required.
• Bachelor’s degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to manage business to business accounts with emphasis on customer service
• Strong leadership, teamwork and interpersonal skills required
• Responsive and proactive communicator
• Excellent teamwork skills
• Proven ability to work under pressure
• High energy level
• Strong written and verbal communication skills
• Must have excellent organizational skills and attention to detail
• Strong technology skills.
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals

Performance Criteria

• Meet or exceed business goals and objectives
• Meet deadlines for all operational requirements
• Provide superior customer service
• Consistently complete all administrative duties thoroughly and on-time
• Must demonstrate superior communication and collaboration skills
• Achieve account retention, growth targets and territory expansion
• Must adhere to all DOS regulations

Travel

• International travel possible
• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel possible with little notice before departure. Estimated travel 3-4 weeks per year.

Pay Range:

$60,000 - $70,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Reports to: VP of Product

Job Type: Full-time

Position Summary

We are seeking a talented UI/UX Designer with experience designing intuitive interfaces for SaaS applications. The ideal candidate will be highly skilled in Figma and have a proven ability to design engaging, user-friendly experiences. Excellence in collaborating with cross-functional teams and stakeholders to align design strategies with business objectives is essential.

Responsibilities

• Collaborate closely with VP of Product and cross-functional teams to understand project requirements and define product workflows, interactions, and UI specifications.
• Use Figma and other tools to design wireframes, high-fidelity mockups, and interactive prototypes.
• Create visually appealing and user-friendly interfaces.
• Ensure all designs are responsive and optimized for different devices and screen sizes.
• Conduct usability testing and gather feedback to iterate on designs.
• Collaborate with developers to ensure accurate implementation of designs.
• Educate team members and stakeholders on usability best practices.
• Keep up to date with industry trends in all fields that relate to UI/UX, including mobile design, responsive design and evolving web/mobile standards.

Requirements

• Expertise in designing scalable and user-friendly SaaS applications.
• Experience with at least one full end-to-end product launch.
• Excellent communication and collaboration skills.
• High proficiency in Figma with strong attention to detail.
• Proven 3+ years’ experience as a User Interface Designer or in similar role.
• Skilled in conducting user research and leading usability testing design decisions.
• Strong understanding of user-centered design principles and best practices.
• Experience collaborating with engineering and business teams to provide product feedback and suggestions that drive continuous improvement in the customer experience and the overall success of implemented solutions.
• Ability to provide UI/UX design and development support throughout entire product lifecycle.
• Bachelor’s degree in design or related field.
• Available online portfolio which includes relevant real-world work and demonstrates UI/ UX design proficiency.
  

Location and Travel

• Position is based in San Francisco on a Hybrid schedule.

Pay Range:

$100,000 - $130,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each prospective family
• Conduct an in-home orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem-solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.