Join the Intrax Team

Position Summary:

The IT Operations Manager delivers secure, reliable infrastructure and customer-focused support for 500+ employees across HQ, U.S. sites, and overseas offices. The role requires strong Google Workspace and Microsoft 365 administration across email, collaboration, identity, access, and productivity tools, while leading daily IT operations, vendor and asset management, and process improvement.

Duties and Responsibilities:

Objectives

• Maintain core IT infrastructure: security tools, applications, network, servers, email, identity management and directory services, endpoint management, software, and laptops.
• Lead help desk, onboarding, offboarding, and user support.
• Network/security: Microsoft AD, SharePoint, OpenVPN, AWS, Cisco Meraki, Windows/Linux servers, VM/VPC, Proofpoint, Webroot, MDM (Intune, JumpCloud), and Huntress.
• Communications: Google Workspace, Microsoft 365, and Talkdesk.
• Help desk: Zoho Desk or similar
• Cloud: GCP, AWS
• Analyze needs, processes, and tools to reduce risk and improve productivity, efficiency, and accuracy.
• Prepare cost-benefit analyses, manage vendors, train employees, troubleshoot issues, and provide support.
• Oversee disaster recovery planning, maintain data backups, fault tolerance, and redundancy in systems
• Own roadmap, budget forecasts, actuals, and spend allocations.
• Hire, manage, and develop IT talent; oversee program expenses and administration.

Required Experience:

• Bachelor’s degree or equivalent experience in IT, computer science, or related field.
• 10+ years of IT experience, including 2+ years in IT management.

Knowledge, Skills, and Attributes:

• Google Workspace administration: Gmail, Drive, Calendar, Groups, provisioning, access controls, and security settings.
• Microsoft 365 administration: Exchange, SharePoint, Teams, OneDrive, licensing, identity management, and endpoint integration.
• Strong people-leadership skills, communication, and interpersonal skills, effective program coordination skills, and ability to multi-task
• Willingness to be on-call during weekends and evenings when necessary

Salary range: $125,000 - $135,000 plus bonus potential

Choose a Rewarding Career as an Area Director

At AuPairCare, our Area Directors play a vital role in bringing the world a little closer together. They provide local support for families and au pairs in our live-in childcare program, making an impact that lasts far beyond a single year. If you love connecting with people, celebrating cultures, and supporting families, this flexible part-time, work-from-home opportunity could be the perfect fit.

Why You’ll Love Being an Area Director

• Flexibility that fits your life: Enjoy a part-time schedule that lets you work from home and stay connected to your community.
• Cultural connections: Expand your world by working with au pairs from around the globe and building lifelong friendships.
• Meaningful impact: Support local families with their childcare needs and help au pairs thrive during their U.S. experience.
• Unique perks: Access a generous discount to host your own au pair, plus opportunities for financial bonuses and reward travel.

What You’ll Do

• Welcome and support host families and au pairs through in-home interviews, orientations, and ongoing check-ins.
• Organize monthly cultural events for au pairs and quarterly gatherings that bring families and au pairs together.
• Offer guidance, problem-solving, and encouragement throughout the year to both host families and au pairs.
• Build awareness of the program through community networking and grassroots outreach.
• Step in with short-term housing support for an au pair in rare emergencies.

What We’re Looking For

• A bachelor's degree or equivalent experience.
• Excellent communication and problem-solving skills.
• Comfort with outreach and marketing in your local community.
• Strong organizational skills for submitting reports and maintaining records.
• A passion for helping families and au pairs succeed.
• Must live within 60 minutes of the open-listed position.

Join us at AuPairCare and turn your passion for people into purpose. As an Area Director, you’ll shape cultural exchange in your community while enjoying a flexible, rewarding career.

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on the required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take-home pay. At a minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home). Area Directors enjoy the freedom to set their earning potential. Their earning potential increases as Area Directors build their cluster in the community. We have no set pay range. An Area Director may earn less than $10,000 per year working a few hours a week or more than $66,000 per year with growth.

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

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