Program Advisor

Position Summary

Reporting to the Program Supervisor, the Program Advisor is an integral part of the Internship Programs team, working closely with a network of attorney and university partners and direct applicants to review and process Intern and Trainee J-1 visa applications. 

Essential Functions:

Participant Sales Support:

  • Responsible for reviewing applications to confirm J-1 program eligibility and setting applicant and partner expectations about the program requirements
  • Process assigned attorney and university partner applications and direct applications including document review, skype and phone validation calls, payment confirmation, and pre-arrival support to meet guaranteed processing times.
  • Manage phone and web inquiries, as well as build and maintain various opportunity pipelines using the lead tracking system (Salesforce)
  • Ensure compliance with Department of State regulations concerning the Exchange Visitor Program
  • Adhere to sales and business processes set by the Program Director; collaborate with Program Supervisor to maximize sales and ensure processing timelines are adhered to
  • Ensure accuracy of data entered into and assist with maintaining detailed records

Administrative Support:

  • Draft correspondence and assist with report preparation
  • Create program training materials and handbooks
  • Monitor payment collection

Other Program Support:

  • Conduct vetting calls to companies interested in program participation
  • Advise program participants and companies on J1 visa regulations

Knowledge, Skills, and Attributes:

  • Ability to organize; exceptional attention to detail
  • Project management skills: multi-tasking, prioritizing, time management to handle periods of high volume
  • Strong customer service skills and ability to interact well with diverse groups/teams, cultures, and individuals
  • Strong business acumen 
  • Ability to understand and adhere to complex policies and government regulations
  • Friendly, positive attitude and cross-cultural sensitivity
  • Flexible and highly adaptable to change

Required/Preferred Experience:

  • Bachelor’s degree or equivalent experience
  • 1 - 2 years of experience in a program assistant or operations role
  • Previous J-1 visa, cultural exchange experience preferred, but not required.
  • Knowledge of or similar CRM preferred
  • Knowledge of Department of State regulations preferred, but not required