IT and Product Management Intern / Product Intern

Location:  San Francisco, CA

Start Date: Late January, early February 2020

Duration: 12 months

Estimated Average Hours Each Week: 32 hours, Mon-Friday 9am to 4pm

Compensation: $17.00/hr

Internship Description

The IT and Product Management Intern will assist the team with the development and marketing of products and innovative solutions, keeping AuPairCare at the forefront of our industry.
· Research, analyse, and understand the au pair space
· Assist with the creation of content and promotional materials for products
· Collaborate with the manager in writing and editing training courses for au pairs, and internal training documents
· Conduct user acceptance testing to ensure features work as expected before release
· Gather user feedback after launch
· Respond to inquiries related to the au pair program (phone/email)
· Identify opportunities for products, new features, and process improvements
· Other duties as assigned

Required Skills

· Bachelor’s degree in Business Administration, Marketing or related field
· Knowledge of MS Office and Outlook
· Strong command of the English language
· Capacity to deliver exceptional customer service
· Writing, copy editing, and proofreading experience.
· Hands-on experience with web technologies
· Familiarity with market research, consumer behavior and marketing techniques
· Must be detail-oriented with good project management and strategic planning abilities
· Proven ability to handle escalated issues and use discretion
· Bonus points if you have experience in UX, Salesforce (CRM), Articulate 360, or photo/video editing