HOST COMPANY INFORMATION
Name Intrax Inc. AuPairCare
Industry Cultural Exchange
About the company AuPairCare is one of the first au pair agencies designated by the United States Department of State to sponsor au pairs to come to the United States. Created and run by working parents, AuPairCare has placed over 60,000 au pairs from around the world with families nationwide.
Work Environment AuPairCare offices are business casual. The Product Intern will have a workstation near the Director of Project Management & Product Manager. The Intern will work independently with frequent 1:1 and group project meetings.
INTERNSHIP OPPORTUNITY DETAILS
Position Title IT and Product Management Intern / Product Intern
Functional Area IT Support and Business Development
Advisor Product Manager, Esther Harris
Number of Open Positions 1
Start Dates Late January, early February 2021
Duration 12 months
The IT and Product Management Intern will assist the team with the development and marketing of products and innovative solutions, keeping AuPairCare at the forefront of our industry.
Research, analyse, and understand the au pair space
Assist with the creation of content and promotional materials for products
Collaborate with the manager in writing and editing training courses for au pairs, and internal training documents
Conduct user acceptance testing to ensure features work as expected before release
Gather user feedback after launch
Respond to inquiries related to the au pair program (phone/email)
Identify opportunities for products, new features, and process improvements
Other duties as assigned
Knowledge of MS Office and Outlook
Strong command of the English language
Capacity to deliver exceptional customer service
Writing, copy editing, and proofreading experience.
Hands-on experience with web technologies
Familiarity with market research, consumer behavior and marketing techniques
Must be detail-oriented with good project management and strategic planning abilities
Proven ability to handle escalated issues and use discretion
Bonus points if you have experience in UX, Salesforce (CRM), Articulate 360, or photo/video editing
Estimated Average Hours Each Week 20-25 hours